Terms and conditions

Terms & Conditions

 

Welcome to 16ITBD. By accessing our website or using any of our services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. Acceptance of Terms

By using our website or purchasing any service from 16ITBD, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Services

16ITBD provides a range of IT and digital services, including but not limited to:

  • Website Design & Development

  • eCommerce Development

  • Custom Software Development

  • Mobile App Development

  • Graphic Design

  • Search Engine Optimization (SEO)

  • Digital Marketing

  • Domain Registration

  • Web Hosting

  • Website Maintenance & Technical Support

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information.

  • Submit all required content, images, and documents on time.

  • Ensure they have legal rights to any materials provided.

  • Review and approve work within a reasonable timeframe.

  • Make payments according to the agreed schedule.

4. Payments

  • Payment terms will be agreed upon before project commencement.

  • Certain services may require full or partial advance payment.

  • Late payments may result in project delays, service suspension, or additional fees.

  • All completed payments are generally non-refundable unless otherwise agreed in writing.

5. Project Delivery

Estimated delivery dates are provided in good faith but may vary depending on:

  • Client response time

  • Project complexity

  • Requested revisions

  • Third-party service availability

16ITBD is not responsible for delays caused by incomplete information or delayed approvals from the client.

6. Revisions

Projects include revisions as specified in the project agreement. Additional revisions or changes beyond the agreed scope may incur extra charges.

7. Intellectual Property

Upon full payment, ownership of the final approved project is transferred to the client unless otherwise stated.

16ITBD reserves the right to:

  • Retain ownership of proprietary tools, frameworks, and reusable code.

  • Display completed work in our portfolio unless the client requests confidentiality in writing.

8. Domain & Hosting

  • Domain registration is subject to availability.

  • Domain and hosting services are governed by their respective providers' policies.

  • Clients are responsible for renewing domains and hosting before expiration unless managed by 16ITBD under an active maintenance agreement.

9. SEO & Marketing Disclaimer

While we follow industry best practices, 16ITBD cannot guarantee:

  • Specific Google rankings

  • Traffic increases

  • Sales or revenue improvements

Search engine algorithms and advertising platforms are controlled by third parties.

10. Third-Party Services

Our services may integrate with third-party platforms such as payment gateways, social media platforms, hosting providers, APIs, or plugins. We are not liable for issues caused by changes, outages, or policies of these third-party services.

11. Limitation of Liability

16ITBD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

Our maximum liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

12. Prohibited Use

Clients may not use our services for:

  • Illegal activities

  • Fraudulent or deceptive practices

  • Malware distribution

  • Spam or phishing

  • Copyright infringement

  • Hate speech or unlawful content

We reserve the right to suspend or terminate services that violate these terms.

13. Service Termination

We reserve the right to suspend or terminate services if:

  • Payment obligations are not fulfilled.

  • These Terms & Conditions are violated.

  • Illegal or abusive activities are detected.

14. Privacy

Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal information in accordance with applicable laws.

15. Changes to Terms

16ITBD may update these Terms & Conditions at any time. Updated versions will become effective immediately upon publication on our website.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

17. Contact Information

16ITBD

Email: support@16itbd.com

Website: https://16itbd.com

If you have any questions regarding these Terms & Conditions, please contact us using the information above.